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Service Manager

Shakopee, Minnesota USA
Experience Required: Yes
Status: Full Time
Close Details

Requirements

Experience is required.
Training is provided.

Compensation

Benefits

General Equipment & Supplies offers its team members numerous competitive benefits, including: 401(k) Savings Plan with Matching Provision Accident Insurance AD&D Insurance Cancer Insurance Company Newsletter Health Insurance Dental Insurance Employee Assistance Program (EAP) Flexible Spending Accounts Holidays Job Related Education or Training Life Insurance Long Term Disability Paid Time Off (PTO) Short Term Disability and much more... Other company-sponsored benefits may include uniforms and uniform maintenance, safety boot and cold weather gear allowance, prescription safety glasses allowance, tuition reimbursement, education assistance program, sponsorships of personal interest activities, employee referral bonus program, Company Party/Events, travel opportunities and more. This is a summary only. Please refer to the General Equipment & Supplies, Inc. Employee Handbook for complete eligibility requirements and other detailed information.

Job Description

Category: Service
Industry: Construction/Industrial

SUMMARY:
The Service Manager position is a working management position responsible for the efficient repair and maintenance operations of all company-supported products and equipment. This individual also leads the Service area and is responsible for the employees and overall direction of the department.

ESSENTIAL DUTIES AND RESPONSIBILITIES:
• Responsible for providing the direction and leadership required to achieve professional technical services
at profitability and quality standards
• Responsible for communicating company objectives and policies and to encourage employee
participation and personal growth
• Responsible for observing service personnel in repair circumstances and providing the coaching
necessary to develop diagnostic, safe, clean, efficient and effective high quality work
• Oversees all clerical functions necessary to support the work order process (open/close, labor posting,
sublet repairs, internal & external parts, etc.)
• Maintains working relations with the parts department and sees that proper procedures, records and
reports concerning parts for service are in order
• Assist in the preparation of service quotes as needed for Sales and/or CSSR’s proposals and cooperates
with the sales department in evaluating used equipment for trade in and assists in setting up equipment at
shows, exhibits, demos, etc.
• Make recommendations for tools and equipment and other facility capital expenditures and ensures that
they are maintained in good working order
• Make recommendations regarding service vehicle and asset purchases and coordinate those purchases
and ensure that vehicles and assets are maintained in good working order
• Maintains working relations and negotiates with manufacturers on warranty, policy, tooling requirements
and customer support matters
• Work closely with Training to determine technician training needs and help coordinate the training on an
ongoing basis
• Responsible for safety issues, ensure safe operating procedures, OSHA and EPA compliance, and
responsible to coordinate safety meetings/tool box topics on a regular basis
• Develop markets for service department current abilities and future revenue opportunities
• Develop and maintain all service efficiency and management reports required by the company and OEMS
• Responsible for working with HR to recruit, hire, and train service employees
• Ensures employee performance reviews are held at least once per year with direct reports
• Salary reviews will be conducted at least annually for each service technician with special reviews
performed according to employee performance
• Responsible for setting wage levels and technician grade evaluations for all service personnel
• Direct involvement with in-field customer issue resolution
• Responsible for the morale and discipline of the service personnel working within company policies,
including termination, if necessary

REQUIRED SKILLS:
• 2-year technical degree or 4-year degree in management, business, or equivalent experience
• Extensive heavy construction equipment background preferred
• An above average computer comfort level to work with Word, Excel, Access, Power Point, MS Outlook,
and Distributor Operating system
• Requires a valid driver’s license and the ability to maintain an insurable driving record
• Must have a working knowledge of business financial markets and apply the resources to maintain an
efficient service department

ADDITIONAL JOB REQUIREMENTS:
• Maintain excellent communications skills, both oral and written
• Maintain excellent customer relations and strong interpersonal skills
• Attain short- and long-term objectives through good management and planning
• Should be personable, highly motivated, a problem solver, ethical, and able to adapt to all forces around
them – customers, suppliers, coworkers, and manufacturers
• Works in an efficient and effective manner
• Contribution to departmental and product line goals
• Must have a positive mental attitude
NATURE AND SCOPE OF JOB:
• Occasionally lifting, carrying, pushing or pulling 100+ pounds and/or frequently lifting, carrying, pushing or
pulling 50+ pounds and/or continuous lifting, carrying, pushing or pulling 20+ pounds.
• Occasional to frequent walking or standing
• Frequent and continual movement as follows, often several of movements simultaneously (i.e. handle
while crouching, carry while kneeling):
> Kneel (bend legs at knee, come to rest on knees)
> Crouch/Squat (bend body down and forward, bending legs and spine)
> Crawl (move on hands, knees, and feet)
> Climb (ascend/descend ladders, stairs, ramp, or step up on or down from equipment/trailer)
> Stoop (Bend downward and forward at waist)
> Lift (raise or lower object > 25 pounds from one level to another)
> Carry (transport an object)
> Push (press with steady force, thrust objects forward, downward, outward)
> Pull (drag or tug objects)
> Turn/twist (move a body part in circular motion)
> Bend (bend downward and forward by bending the spine at waist)
> Reach (extend hands and arms in any direction)
> Handle (seize, hold turn with hands)
• Repetitive motion of wrists, hands, and fingers
• Hearing and speaking to exchange information.
• Dexterity of hands and fingers to operate equipment.
• Consistently exposed to weather conditions, fumes, and loud noise.

The duties described above are the general nature and levels of work performed, but are not intended to be a
complete comprehensive list of all the duties, activities, and responsibilities required of job incumbents. Duties,
responsibilities and activities may change at any time with or without notice.


Mail or fax your resume

General Equipment & Supplies, Inc.
Leach Boock
4600 Valley Industrial Blvd S
Shakopee, Minnesota 55379 USA
Phone: (701) 282-2662
Fax: (701) 364-2143

Job Application

Download Application
Download and email application form

or
Email your resume:
Recruiting@genequip.com

Crane Service Technician

Shakopee, Minnesota USA
Experience Required: Yes
Status: Full Time
Close Details

Requirements

Experience is required.
Training is provided.

Compensation

Hourly: DOE
Benefits

General Equipment & Supplies offers its team members numerous competitive benefits, including: 401(k) Savings Plan with Matching Provision Accident Insurance AD&D Insurance Cancer Insurance Company Newsletter Health Insurance Dental Insurance Employee Assistance Program (EAP) Flexible Spending Accounts Holidays Job Related Education or Training Life Insurance Long Term Disability Paid Time Off (PTO) Short Term Disability and much more... Other company-sponsored benefits may include uniforms and uniform maintenance, safety boot and cold weather gear allowance, prescription safety glasses allowance, tuition reimbursement, education assistance program, sponsorships of personal interest activities, employee referral bonus program, Company Party/Events, travel opportunities and more. This is a summary only. Please refer to the General Equipment & Supplies, Inc. Employee Handbook for complete eligibility requirements and other detailed information.

Job Description

Category: Service
Industry: Construction/Industrial

SUMMARY: This individual is responsible for the effective repair of machinery and components in the field, at high levels of quality. This individual must work independent of direct supervision in a field environment. ESSENTIAL DUTIES AND

RESPONSIBILITIES:
*Perform field repairs and maintenance jobs with little or no direct supervision
*Knowledge of a variety of different types of LMI systems and able to read and understand load charts
*Knowledge of a variety types of cranes such as lattice crawler, lattice truck, hydraulic truck, and roughterrain
*Ability to set up cranes and operate safely
*Responsible for servicing units to fulfill OEM (Original Equipment Manufacturer) specifications
*Basic testing knowledge of all machine systems
*Recondition and repair equipment and components in a complete, safe, and effective manner by planning methods and sequence of performing repairs assigned
*Perform diagnostic inspections as directed, including repair determination inspections following established guidelines, identify the cause of failure, and identify solutions necessary to affect a repair
*Responsible for operating heavy equipment in a safe manner
*Maintain good working records for time, parts, supplies, and outside purchases in repairs
*Assists in the collection of data necessary for efficient inventory control
*Attends training at local, regional, national service schools as requested
*Maintains a clean and safe working environment
*Maintains and cares for shop tools, equipment, and vehicles
*Completes all paperwork required for jobs
*Performs as directed by the Service Management
*Background in electrical and hydraulic troubleshooting

REQUIRED SKILLS:
*Crane Inspector Certification recommended but not required
*Obtains or is willing to obtain a Class A CDL License
*Minimum 2 year Diesel Technology or Automotive Technology degree or equivalent experience
*Has a basic tool set

ADDITIONAL JOB REQUIREMENTS:
*Good, safe work habits
*Good communication skills
*Must be personable, highly motivated, a problem solver, reliable, ethical, and able to adapt to all forces around them, customers, suppliers, coworkers, and manufacturers
*Must have a pleasing personality with a sales aptitude
*Strong diagnostic skills
*Able to work with minimal supervision
*Organizational skills with ability to effectively manage multiple projects
*Good working knowledge of equipment operations and mechanical functions

NATURE AND SCOPE OF JOB:
*Occasionally lifting, carrying, pushing or pulling 100+ pounds and/or frequently lifting, carrying, pushing orpulling 50+ pounds and/or continuous lifting, carrying, pushing or pulling 20+ pounds.
*Occasional to frequent walking or standing
*Frequent and continual movement as follows, often several of movements simultaneously (i.e. handlewhile crouching, carry while kneeling):
oKneel (bend legs at knee, come to rest on knees)
oCrouch/Squat (bend body down and forward, bending legs and spine)
oCrawl (move on hands, knees, and feet)
oClimb (ascend/descend ladders, stairs, ramp, or step up on or down from equipment/trailer)
oStoop (Bend downward and forward at waist)
oLift (raise or lower object > 25 pounds from one level to another)
oCarry (transport an object)
oPush (press with steady force, thrust objects forward, downward, outward)
oPull (drag or tug objects)
oTurn/twist (move a body part in circular motion)
oBend (bend downward and forward by bending the spine at waist)
oReach (extend hands and arms in any direction)
oHandle (seize, hold turn with hands)
*Repetitive motion of wrists, hands, and fingers
*Hearing and speaking to exchange information.
*Dexterity of hands and fingers to operate equipment.
*Consistently exposed to weather conditions, fumes, and loud noise.

The duties described above are the general nature and levels of work performed, but are not intended to be a complete comprehensive list of all the duties, activities, and responsibilities required of job incumbents. Duties, responsibilities and activities may change at any time with or without notice.


Mail or fax your resume

General Equipment & Supplies, Inc.
Leah Boock
4300 Main Ave
PO Box 2145
Fargo, North Dakota 58103 USA
Phone: (701) 282-2662
Fax: (701) 364-2143

Job Application

Download Application
Download and email application form

or
Email your resume:
Recruiting@genequip.com

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